Course objectives:
-
Develop effective feedback frameworks
-
Promote agency and accountability in your team
-
Foster a culture of coaching and development
Featured in:
Course Modules:
-
1
[ Before you begin... ]
-
WATCH: Course trailer
-
REFLECT: What kind of a partner are you?
-
RESPOND: My communication style
-
RESOURCES: Helpful course information
-
-
2
[MODULE #1] - Leadership is a team sport
-
WATCH: Feedback without fear
-
READ: Book excerpt, "The Feedback Fix"
-
WATCH: The joy of getting feedback (TEDx)
-
REFLECT: Feedforward vs. feedback
-
REFLECT: My feedback flop
-
WATCH: Develop a partnership mindset
-
READ: Good feedback is a two-way conversation
-
REVIEW: Feedforward vs. feedback
-
RECAP: Looking back + ahead
-
RESOURCES: Further study
-
-
3
[MODULE #2] - Leading with candor
-
WATCH: When praise hurts partnership
-
READ: Build partnership with a WRAP
-
LISTEN: Getting comfortable with conflict (A conversation with Amy Gallo)
-
REFLECT: Remake your feedback with a WRAP
-
READ: Gain clarity with FAST goals
-
WATCH: Turning conflict into partnership
-
LISTEN: Trust starts with truth (A conversation with Jim Haskel)
-
REVIEW: Praise sandwiches vs. feedback WRAPs
-
RECAP: Looking back + ahead
-
RESOURCES: Further study
-
-
4
[MODULE #3] - Leading with curiosity
-
WATCH: Learning through asking
-
READ: Stop asking for feedback
-
WATCH: Getting better at asking better questions
-
REFLECT: Questions to ask your team leader
-
WATCH: Redefining the art of the question
-
LISTEN: The upside of imperfection (A conversation with Kelly Leonard)
-
LISTEN: Your vulnerability advantage (A conversation with Andy Lopata)
-
RECAP: Looking back + ahead
-
RESOURCES: Further study
-
-
5
[Module #4] - Leading others through change
-
Leading with a coach approach
-
READ: Embarking on a performance partnership
-
LISTEN: Why fear fails at work (A conversation with Amy Edmondson)
-
REFLECT: Am I building or breaking trust?
-
WATCH: Partnering during turbulent times
-
LISTEN: Compel, don't repel (A conversation with Hallely Azulay)
-
REFLECT: Does your team trust one another?
-
READ: How to communicate like a partner
-
LISTEN: Stay close to your customers (A conversation with Bill Flynn)
-
REFLECT: Are you ready to lead through change?
-
RESOURCES: Further study
-
-
6
[ Before you go... ]
-
RESOURCE ROUND-UP: All modules
-
Ways to stay connected
-
Real insights for busy people.
Based on my book "The Feedback Fix," this course offers a no-nonsense approach to developing the communication skills every leader needs.
FAQs:
-
Who should sign up for this course?
If you're leading a team of any size, or aspire to lead others, this course is for you! The content in this course is designed for leaders at all levels. Whether you're an experienced professional or just starting out, the information you'll study will make an immediate difference in how you think about and practice communication.
-
How does this course work?
You can study anytime, anywhere! Each of the five modules features an engaging blend of content that's arranged in an easy-to-learn format. Featuring short-form video, guided practice exercises, short assessments and additional study resources, the course is designed with your learning needs and busy schedules in mind.
-
How much time will this course take to complete?
While that answer will vary person to person, the full course experience typically requires two hours of engagement.
-
What value can I expect from this course?
I've shared the science and strategies of this course with leaders at some of the world's most recognized companies, including Deloitte, GameStop, the Bill & Melinda Gates Foundation and Liberty Mutual. Now I'm making this content available to leaders at all levels to help them develop practical, proven techniques to enhance their impact. Everything in this course is research-backed and easy to implement. You will be able to put this information to work right away!
Instructor(s)
