Course objectives:

  • Develop effective feedback frameworks

  • Promote agency and accountability in your team

  • Foster a culture of coaching and development

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Course Modules:

  • 1

    Welcome to the course!

    • WATCH: Before we get started...

    • REVIEW: Course map

    • REFLECT: What's your communication style?

    • RESPOND: My Communication Style

    • CHECK IN: What's coming ahead

    • RESOURCE: Ten communication styles

  • 2

    Module #1: Why Feedback Fails

    • WATCH: Your brain on feedback

    • CHECK IN: That time feedback didn't go as planned...

    • REFLECT: My feedback flop

    • WATCH: Cognitive traps

    • REVIEW: Module #1

    • RESOURCES: Further study

  • 3

    Module #2: Feedforward

    • WATCH: From feedback to feedforward

    • CHECK IN: Others are doing it -- and so can you!

    • READ: Chapter excerpt, "The Feedback Fix"

    • REFLECT: Feedforward vs. Feedback

    • RESOURCES: Further study

  • 4

    Module #3: Agency

    • CHECK IN: Setting your next steps

    • WATCH: Feedforward, wafers and the power of words

    • REFLECT: Feedback potholes

    • WATCH: The power of "yes, and..."

    • RECAP: Brainwriting rules

    • REVIEW: Module #3

    • RESOURCES: Further study

  • 5

    Module #4: Authenticity

    • WATCH: The problem of praise sandwiches

    • WATCH: Serve up a WRAP

    • CHECK IN: Creating more authentic conversations

    • REFLECT: Make that a "wrap"

    • REVIEW: Module #4

    • RESOURCES: Further study

  • 6

    Module #5: Accountability

    • CHECK IN: Holding people themselves

    • READ: How to lead with a "coach approach"

    • WATCH: Leading with a coach approach

    • RECAP: The feedforward interview

    • REVIEW: Module #5

  • 7

    Parting Shots

    • Ways to stay connected

    • Resources for further study (all modules)

Real insights for busy people.

Based on my book "The Feedback Fix," this course offers a no-nonsense approach to developing the communication skills every leader needs.
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  • Who should sign up for this course?

    If you're leading a team of any size, or aspire to lead others, this course is for you! The content in this course is designed for leaders at all levels. Whether you're an experienced professional or just starting out, the information you'll study will make an immediate difference in how you think about and practice communication.

  • How does this course work?

    You can study anytime, anywhere! Each of the five modules features an engaging blend of content that's arranged in an easy-to-learn format. Featuring short-form video, guided practice exercises, short assessments and additional study resources, the course is designed with your learning needs and busy schedules in mind.

  • How much time will this course take to complete?

    While that answer will vary person to person, the full course experience typically requires two hours of engagement.

  • What value can I expect from this course?

    I've shared the science and strategies of this course with leaders at some of the world's most recognized companies, including Deloitte, GameStop, the Bill & Melinda Gates Foundation and Liberty Mutual. Now I'm making this content available to leaders at all levels to help them develop practical, proven techniques to enhance their impact. Everything in this course is research-backed and easy to implement. You will be able to put this information to work right away!

About me

Joe Hirsch

I'm on a mission to change the way we work at work. Whether it's from a keynote or TEDx stage, as a columnist for Inc., or a featured thought leader in publications like the Wall Street Journal, Harvard Business Review, Inc. and Forbes, I help others apply behavioral science for positive and lasting change. I designed this course for busy leaders who want to lead with purpose and passion. If that's you, I can't wait to be part of your journey.